SHIPPING
We deliver all over the world and always do our best to make sure that the items are delivered to our customers as quickly as possible.
Typically, 89% of customers receive their order before the delivery time and 11% receive their order 2-3 days late. This can happen, but very rarely. If you do not receive your order, there is no need to panic.
You have a guarantee with our company when you make a purchase on our site so we can refund your money or return your order. With our company, you never lose.
In general, we need a maximum of 1-4 business days to prepare orders, as we need to check and properly process each product to ensure that the products are in good condition before shipping.
We collaborate with many transportation companies such as DHL, EMS, USPS, CNE, including e-package, post office, FedEx, UPS, Aramex, and so on.
And generally for different countries we have different special line logistics channels. We offer several logistic options, so you can choose yourself according to the cost and delivery time.
Yes, we offer several means of express delivery, it is up to you to choose the cost and time that suits you.
Delivery time varies according to logistics channels and destinations. You can see the estimated delivery time on the shopping cart page during your order process.
For example, it will take 10-16 business days to the US / UK / EU / AU via CNE, but we still have several shipping methods that are faster (3-5 days or 7-10 days) it is up to you to choose what is best for you.
Customers need to know if the purchased items can be imported. If customers need to complete the customs clearance of the package, customers must do it themselves. If customs duties must be paid, customers must bear the cost alone.
Orders may need to be cleared through customs in your country in very rare cases. This depends on the rules of your country. Top Player Mode is not responsible for delays caused by the customs service in your country.
Additional costs or delays may occur during international trade. We sincerely hope that you will not use additional import costs or customs clearance delays to justify refund requests or negative comments, as it is not up to us.
Customers can request a refund or we can return the item if the package has not been delivered within 45 days of shipment.
For orders in Brazil, customers can request a refund or we can return the item if the package has not been delivered within 60 days of shipment.
1 – the tracking number will be available on your order page after your order has been shipped.
2 – you can check the delivery process of your order on our site by clicking on “TRACKING” or HERE.
Please indicate your order number and your e-mail address linked to your account that placed your order.
3 – we will also give you a personalized link where you can follow the delivery process of your order to your home address.
4 – you can simply check the process of your order to this international shipping address for all packages worldwide.
Please fill in your tracking number on the website: https://www.17track.net/en to check the tracking information.
We charge shipping costs based on the volume and weight of your package, not on the number of products, which will make the logistics cost lower than other platforms.
Our shipping costs are better on the market because we have adapted them so that it is not very expensive. You have to understand that shipping costs are out of our reach, as this is paid for by the delivery companies.
Yes, all products can be shipped from our U.S. warehouse using the local logistics channel and you can also view tracking information all the way through.
It will depend, if you are an ordinary customer then we put any information from our company.
If you are DropShipping, no, we will not put any invoices, QR codes, promotions or our brand logo in the mailings. For DropShipping, your customers cannot see any information from Top Player Mode.
We offer a service that allows you to create your own brochures and labels in the packaging. You can have more details by clicking here.
We do not offer free shipping because our products are of very good quality and have a very low cost. We have also adjusted the shipping costs to low rates.
We offer discount codes that are always available on our website. For wholesale buyers, we offer an automatic discount during the process of your order.
ORDER
We can provide you with our items in bulk.
We also ship your order to your shipping address for twice the speedy delivery.
Please choose your method of payment and make the payment.
For the delivery time, it depends on the volume of your order.
Usually, we have a large stock for an item on sale, but if an item in your order is out of stock, we will need more time to prepare it.
In addition, to ensure the quality of our items, large volume orders usually take longer to prepare.
However, we will do our best to speed things up for you if it is really urgent.
Typically the processing time is 3-5 business days for a large volume order and the shipping time depends on the shipping method you choose.
For more information, click here.
There is no minimum order quantity and all products on Top Player Mode can be delivered in Dropshipping.
You can order a single item that does not cause any problem.
For some custom items, such as labels, plastic bags and similar items can have a MOQ as they are for specific sellers.
Yes, of course, you can change an item, a size or your delivery address, but it would be more reasonable to do so before we ship your order. Indeed, once your package has been shipped, it is no longer possible to modify your order.
Cancel an order not yet paid
Please contact our customer service department: support@topplayermode.com.
Cancel an order already shipped
Please contact our customer service department: support@topplayermode.com.
Cancel an already paid order
Please contact our customer service department quickly: support@topplayermode.com
1- log in or create a new account.
2 – please read the specifications of your items, once it suits you please choose your items and check your order.
3 – payment & delivery to your address.
DETAILS
Buying is easy. Choose one or more products on our website: www.topplayermode.com
If you do not understand the language on our website, please change the language by choosing a language that best suits you on our website.
You can also change the currency by choosing your currency to better understand the cost of the clothing.
How to order?
Here are the steps to place an order on our website :
1- connect to our website: www.topplayermode.com
2 – select the item to buy, then select the color and size then add the product to the cart. Go to the shopping cart.
3 – select your shipping address and choose the shipping cost that suits you. You can also choose your shipping method in the shipping box and click on ”UPDATE” then click on ”VALIDATE ORDER”.
4 – if you have ordered with us before, please enter your login details or please continue by clicking ” IGNORE IDENTIFICATION ”.
5 – if you have not yet created an account with us, you can do so in this step by checking the box ” Create an account ”. Then fill in the requested information. Please also fill in the billing details and your delivery address.
6 – please choose your payment method and make the payment.
NB: our payment methods are : PayPal (with or without a Paypal account), Western Union, Moneygram, Credit Card or Debit Card (all credit cards are accepted.) and bank transfer.
Then we proceed to the shipment of your order as soon as possible. Thank you
We also inform you about the shipping process of your order at any time (e-mail, WhatsApp, SMS, Messenger, on your Top Player Mode customer account) .
We inform you when :
– Payment has been accepted
– We provide you with an invoice of your order.
– When the department in charge of orders starts processing your order.
– When your order has been processed.
– When your order has been shipped.
– We provide you with the number of your shipped package. (this number helps you recognize your package when it arrives at your delivery address).
– When your order has arrived on the national territory of the destination country.
– When the order has arrived at the pick-up point or final destination.
– We confirm that your package has arrived at the delivery address you provided.
1 – the tracking number will be uploaded to your order page after your order has been shipped.
2 – you can check the delivery process of your order on our site by clicking on “TRACKING” or HERE.
Please indicate your order number and your e-mail address linked to your account that placed your order.
3 – we will also give you a personalized link where you can follow the delivery process of your order to your home address.
4 – you can simply check the process of your order to this international shipping address for all packages worldwide.
Please fill in your tracking number on the website: https://www.17track.net/en to check the tracking information.
We are glad that you receive your order at home and like our brand so that you can place another order on our site.
Didn’t receive your order confirmation and tracking information?
Please check your spam folder. If you still haven’t received anything, then go to your Top Player Mode account on “My Orders” where you will find the status of your order.
Yes, when you place an order on Top Player Mode, you automatically receive an invoice in your e-mail box. You can check your mailbox, if you don’t see an invoice from us yet, please check your spam box.
On Top Player Mode, you just have to pay the cost of the product and the shipping costs. There is no need to pay any membership fee, packaging fee, processing fee, order commission or other additional charges.
INVESTOR
Yes, we accept investors. If you are an investor you are always welcome. We are always happy to work with new investors from all over the world. You can contact our department in charge of this at investing@topplayermode.com.
DROPSHIPPING
Yes, we accept those who wish to work in Dropshipping with us, we can offer them our services with pleasure.
ERROR MESSAGE
During checkout, if you see a message displayed in your shopping cart regarding shipping costs: “No shipping method available”.
1- Make sure the address you entered is correct or contact us if you need help.
If the problem is not solved please contact us immediately on one of the two instant message services displayed at the bottom of the page of our website.
If you do not find your country in the list of shipping countries in the order process, please contact us to make your country available.
Make a request by contacting us: WhatsApp: +44 28 43 78 00 15 / E-mail: contact@topplayermode.com
If you cannot find a shipping company related to your country in the ordering process, please contact us to make your country available if possible.
Make a request by contacting us: WhatsApp: +44 28 43 78 00 15 / E-mail: contact@topplayermode.com
RETURN
It is possible that the customer is not satisfied with his order or the delivered order is damaged.
Then for this kind of case, you have the possibility to return the item and be refunded.
If you are not satisfied, you have a period of 15 days from the date of delivery to return your items.
The product must be new, otherwise we will not accept the return. We will refund or exchange the product once we receive the package and check it in good condition.
Customers must also pay the return shipping costs themselves.
Customers sometimes complain about the package received saying that the package does not conform to its description “I am not satisfied with this or that product, the product is not as I thought or as I saw it …”.
You are entitled to a full refund if the product does not correspond to the description, we do not take care of the shipping costs otherwise keep the item and reach an agreement with our department.
The shipping costs of a product renewal will be at our expense.
Customers may request a refund or we may return the item if the package has not been delivered within 45 days of shipment.
For orders in Brazil, customers can request a refund or we can return the item if the package has not been delivered within 60 days of shipment.
The refund will be issued within 14 days of receipt of the item. Please indicate your order date and order number to expedite the refund.
Full refund if you do not receive your order.
The customer is responsible for the shipping charges for returning damaged items.
The following items cannot be returned or exchanged: lingerie and pyjamas, swimwear.
1. contact customer service for the return address. Please mention in your request, the order number, the number(s) of the item(s) you wish to return and the reason for your return.
Without this, Top Player Mode will not be able to process your request and make the refund.
2. place the items in their original packaging.
3. drop your package off at the carrier that Top Player Mode will indicate.
4. once the package is received in the warehouse, after analysis the refund will be made automatically.
In the event of a problem, the customer must notify us to let us know about the condition of his package and let us know about the return or exchange of the items.
The customer can only return the item(s) received to us when there is damage to the item(s) within 15 days from the date of delivery.
The customer will have to contact us to give us more information about the damaged item(s) with supporting evidence. Goods to be returned or exchanged must be unworn, with all original labels attached and in its original packaging.
Returned items with no sign of being worn are classified as unacceptable and will not be refunded.
After analysis and proof that the item received by the customer is defective we will refund if the product does not fit the description, we do not assume shipping costs otherwise keep the item and reach an agreement with our department.
The shipping costs of a product renewal will be at our charge.
To learn more about the procedure and conditions of return, click here .
If you have received an incorrect item, you can file a complaint to let us know the status of the package and the return or exchange of the item(s) . Please send us a photo of the item originally ordered.
If you return your item without notifying our customer service, our return service will not be able to return your item in stock and therefore will not be able to ask for a refund or exchange of it.
To learn more about the return procedure and conditions, click here for more information.
Refunds will be issued within 14 days of receipt of points. This will also depend on your banking system.
Full refund if you do not receive your order.
To learn more about the procedure and conditions of return, click here .
Did you receive my return?
The return can sometimes take the same number of days as you received your package, so it takes patience.
You are supposed to receive two emails from us.
1 – a first e-mail will be sent to you as soon as we receive your package.
2 – a second e-mail when it has been processed
If you have not received confirmation after a maximum of 60 business days, please contact our customer service department: contact@topplayermode.com with your order number and details of the item(s) being returned.
PRODUCTS
Our brand is based on quality and our manufacturing materials are of good quality. Our products are well designed for you and durable.
You will surely love it when you have your order in your hands and have the opportunity to see our clothes to the touch and while wearing them.
Our products are of good quality, we gather fashion and style from many countries on our site so that all customers can be satisfied.
It sometimes happens that a product on our site is out of stock.
If you are in this situation do not hesitate to contact the customer service: contact@topplayermode.com and leave us the information of the product concerned as well as your information in order to inform you when the product will be in our stock.
Sizes depend on each product, the sizes are mentioned in the specifications of each product.
The customer should check the size guide in the specification of each product to be sure of a successful order.
We advise all customers to please take their measurements or know their size better and then read the product specifications before placing an order.
Note that sizes may vary depending on the model and that a “one size fits all” product does not necessarily fit all” sizes. It simply means that there is only one size.
The true color may be slightly different from the images due to the computer screen resolution, brightness, contrast, etc.. The product you will receive should be 98% identical to the one visible on our website.
Regarding the size, as it is the manual measurement, please allow a difference of 1-3 cm.
Hoping that you will understand.
PAYMENT
We accept all currencies.
1 – please check your card details to make sure the information is correct. This includes the expiration date, the cardholder’s name and the security code on the back of your card, as well as the billing address.
2 – check if your card limit has not been reached or has not been reviewed by your bank.
3 – if despite the first two tips your card is still rejected during payment, please try another card or payment method.
If you are still experiencing problems please submit your problem to our customer service department: contact@topplayermode.com then check with your bank to find out if your card is authorized to make online purchases.
PAYMENT OPTION
Our methods of payment
1 – PayPal
PayPal account: payment@topplayermode.com
Paypal is a payment method most used in online commerce, it guarantees the customer’s purchase and allows the customer to recover his money if the customer does not receive his order.
You can buy on our website online or offline using a Paypal account or without a Paypal account. Through, Paypal you can buy with your credit card, debit cards of any kind. (all credit cards are accepted.).
2 – Mandate by Western Union or MoneyGram
Western Union or MoneyGram (this payment solution is for people who are not allowed to use banks, who do not have a bank account, who do not use international or national credit cards and who cannot pay on an online website).
1 – When you click on “ORDER”, our payment service will contact you by e-mail to provide you with the coordinates to make the money transfer).
2- Go to a Western Union or Money Gram agency near you to make the money transfer on the coordinates we will provide you by e-mail.
3- Then, show us your proof of payment, after that, we will proceed to the shipping of your order.
Please note: if you choose this method of payment, your order will be taken into account, but will not be shipped until the funds are received by our service.
You must follow the instructions to make the money transfer to the contact information provided by our service.
You can also have the contact information to make the money transfer via Western Union or MoneyGram, with our customer service: Andy by instant message on WhatsApp: +44 28 43 78 00 15
E-mail: contact@topplayermode.com
Western union
Western Union is a good way to pay your order, after you place your order, we will send you our contact information by e-mail.
Please visit the Western Union website for more information on money transfer www.westernunion.com.
To get the contact information to make the money transfer via Western Union or MoneyGram, please contact our customer service: Andy on WhatsApp: +44 28 43 78 00 15
E-mail: contact@topplayermode.com
Note: after payment, please see the information below:
1) (MTCN) – Money Transfer Control Number
2) First and last name of the sender
3) Exact amount (please specify the amount sent in US dollars or Euros)
MoneyGram
MoneyGram is a good way to pay for your order, after you place your order, we will send you our contact information by e-mail.
Please visit the MoneyGram website: www.MoneyGram.com to check the branch nearest to you.
Note: after payment, please check the information below :
1) Reference number of the transfer made
2) First and last name of the sender
3) Exact amount (please tell us the amount sent in US dollars or Euros)
4) First and last name of the recipient
3 – Credit Card or Debit Card (all credit cards are accepted.)
We accept all credit cards or all debit cards.
For countries outside Africa you can choose: International
4 – Other means of payment
For African countries, you have these payment methods available.
1. Orange Money
2. Free Money
3. MasterCard
4. Visa
5. E-Money
6. Wari
7. Wizall Money
8. Proximo
9. Wave
10. Moov Money
11. MTN Money
If you have any questions or concerns, please contact our customer service.
Andy by instant message on WhatsApp: +44 28 43 78 00 15 / E-mail: contact@topplayermode.com
Thank you
As soon as we receive authorization from your bank, the money will be debited. An e-mail will be sent to you to confirm your order, if your card is declined or is still requesting authorization, the balance will not be withdrawn. You can contact your card issuer to authorize the payment.
Please note that even if a payment is not authorized, a transaction may be visible on your real-time statements. This happens because some banks hold the funds for a certain period of time before authorizing the withdrawal of the money by our structure.
The prices of our products do not include taxes. Sometimes in some countries customs and VAT duties are applied, this policy is beyond our means and we cannot do anything about it.
These customs duties and taxes related to the delivery of an item are at your expense and are your responsibility. If you refuse the delivery of your package, the deliverer could be obliged to send the package back to Top Player Mode, which could result in additional charges in addition to the original customs fees or import duties that were chargeable to you.
We advise the customer to take this information into account before making a purchase.
CONTACT
In order to communicate effectively with Top Player Mode, we offer you several forms of contact to reach us.
Please contact us here >>> Contact us
ACCOUNT
When you open an account at Top Player Mode, you will be able to make purchases much more easily. An account allows you to :
Check the status of your current and previous orders.
Top Player Mode offers more opportunities when you open an account, you will always stay informed about news, promotions, free promo codes, coupons and many other surprises.
Save your payment and shipping information to make ordering easier.
Ask a question and/or write a review about a product. Participate in contests and win gifts by writing a review.
Add an item to “My Favorites” so you can buy it later.
Yes, of course, you can close your Top Player Mode account. To do so, you need to contact customer service.
Customer Service will take care of closing your Top Player Mode account.
If you have forgotten your password, click on “Forgotten Password”.
We will ask you to enter the e-mail address of your account and will immediately send a new password to your e-mail address.
To update and/or change my shipping or billing address:
1. log in to your account and click on ” My account ” .
2. once you are in the page ” My account ” click on ” Address ” .
3. when you are in the “Address” page you will see “DELIVERY ADDRESS” and then next to it “CHANGE”.
Make sure that you have entered the correct credentials, i.e. the email address and the same password you used when you registered.
If you still can’t login to your account please contact customer service.
How do I change my e-mail address?
To change your e-mail address :
1. Log in to your Top Player Mode account and click on ” My account ” .
2. Once you are in the ” My Account ” page click on ” Account Details ” .
3. When you are in the “Account Details” page you can enter your new email address and then click on “SAVE CHANGES”.
ABOUT TOP PLAYER MODE
Top Player Mode is a department belonging to TOP PLAYER COMPANY.
Our actions are spreading all over the world and we offer our customers an easy way to make their purchases by offering a wide range of quality and branded items at www.topplayermode.com .
TOP PLAYER MODE markets several products belonging to many major category groups: clothing, small gadgets, accessories for women, men and we are setting up a structure for children.
The E-commerce service on this site is dedicated to people who are subscribed to fashion, style, elegance, beauty… Top Player Mode is active on online sales.
TOP PLAYER® is a brand of clothing and accessories certified in fashion, we have invested on quality and originality. The articles of our brand have been made by professionals and specialists in different countries in order to have several product styles.
The products that we offer you are of very good quality at reasonable prices that have been carefully analyzed by our personal service in charge of deciding the prices of the products.
Behind the online site, there is a whole group working within this department to give a great growth of the department and it goes like a family. The team always works to please you we are available 24H/24H 7D/7D online. You can’t be disappointed with Top Player Mode because we are innovative at every moment.
www.topplayermode.com is the international fashion e-commerce online store, fast with hundreds and thousands of quality products at reasonable prices. Focusing on the latest fashion style, both outfits include curves, swimwear, men’s, children’s and accessories…
Top Player® is the official brand of the company. The Top Player® brand is widespread in the English, Russian, Spanish and Portuguese markets on five continents and has more than 1.52 million fans worldwide.
Top Player Fashion is packed with many different styles and modes to bring everyone together.
You are a modern brand, a good quality retailer with various products in the world of fashion wherever you are at the moment, we are delighted to hear that you are interested in working with Top Player Mode.
Please submit your request to contact@topplayermode.com
NB: Please note that we receive many requests from suppliers and we will only contact you when we find it necessary to collaborate.
Top Player Mode is a collection of different and original clothing styles and fashions, of good quality at prices carefully studied by our service.
Top Player mode offers you the latest fashion trends from different countries and continents to offer you a wide range of good quality items (Russia, London, Paris, Japan, Shanghai, New York … ) at competitive prices.
BUSINESSMAN, INVESTOR
You are a businessman and want to offer something positive, we are delighted to hear that you are interested in working with Top Player Mode, please submit your request to contact@topplayermode.com or email us at affiliates@topplayermode.com and introduce yourself .
TOP PLAYER MODE AFFILIATE PROGRAM
Earn enough money with our affiliate program Top Player Mode. The money is paid to your Paypal account or to your bank account. Sign up for our affiliate program Top Player Mode and earn a lot of money.
Want to know how it works? Click here to find out.
PROGRAM FOR INFLUENCERS AND BLOGGERS
Are you a fashion blogger, an influencer?
Do you want clothes absolutely FREE? Do you want to know how it works? Click here to find out.
NB: Please note that we receive a lot of requests and we will only contact you when we find it necessary to collaborate.
